Refund and Cancellation Policy

1. Order cancellations

Before dispatch

• Contact us within two hours of placing the order if you need to cancel.
• We can cancel only if packing or dispatch has not started.
• Approved cancellation refunds are returned to the original payment method.

After dispatch

Orders cannot be cancelled after dispatch. Refusing a delivery does not create a right to a refund. Contact support if the courier reports a delivery problem.

2. Returns and delivery issues

No change-of-mind returns

We do not accept returns because a customer changed their mind, selected the wrong pack, no longer needs the item or did not obtain the expected result from using it.

Issues we will review

Keep the product, packaging and shipping label while the issue is reviewed. Do not ship an item back unless Growee Farms provides written return instructions.

3. How to report an issue

1. Contact Growee Farms as soon as possible after delivery.
2. Share the order number and a short description of the issue.
3. Provide clear photos of the item, outer packaging and shipping label.
4. Keep the item and packaging until our team confirms the resolution.

After review, we may arrange a replacement or approve a full or partial refund, depending on the verified issue and applicable law.

4. Refund processing

• Approved refunds are sent to the original prepaid payment method.
• Growee Farms normally initiates an approved refund within 3–5 business days.
• Your bank or payment provider may take additional time to credit the amount.
• For a verified Growee Farms or courier error, we will provide any required return instructions.

5. Contact support

6. Applicable rights

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer law.

7. Policy updates

We may update this policy when our operations or legal requirements change. The current version and revision date will remain available on this page.